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•  Delivery & Return

  RETURN, REFUND & EXCHANGE POLICY

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  Thank you for shopping at wellwings. We value your satisfaction and strive to provide you with top-quality products. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our refund policy. As we strive to ensure the utmost customer satisfaction with our healthcare products. We understand that occasionally, you may need to return or exchange an item, and we are committed to providing a hassle-free return process. Please read our return policy carefully to understand the guidelines and procedures for returning or exchanging products purchased from wellwings.

  Eligibility for Returns/Exchanges:

  - We accept returns or exchanges within 7 days from the date of item delivered. - The item must be unused, undamaged, and in its original packaging with all accessories and documentation included, and in the same condition as when you received it. - Customized or personalized items are not eligible for return or exchange, unless there is a manufacturing defect or damage during transit. Non-returnable items include all consumables & Disposables.

  Return/Exchange Process:

  -To initiate a return and request a refund, please contact our customer service team within the specified timeframe, Return Request can be initiated on website, app, WhatsApp or email. -Provide the order details, order email ID, item description and reason for the return. -Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number and will be send in your email ID or WhatsApp number, if applicable. -Please securely package the item, including all accessories and documentation, and clearly mark the RMA number if given by our team on the package for efficient processing. -Ship the item back to our designated return address using a traceable shipping method, and retain the tracking information for reference. -The customer team will contact you if some issues are there during tracing of the returned goods.

  Refunds process

  - Once we receive and inspect the returned item, we will notify you of the status of your refund. - If the item meets the eligibility criteria, we will process the refund within 7 - 10 working days - Refunds will be issued in the original form of payment used for the purchase or in some cases through UPI / customer referred Bank accounts if the original payment method is facing issues while transaction. - Please note that shipping and handling charges are non-refundable unless the return is due to our error.

  Timeframe for Refunds:

  - The time required to process a refund may vary depending on the payment method and financial institution involved. - Please allow 7-10 business days for the refund to be credited to your account or appear on your statement.

  Damaged or Defective Items:

  - If you receive a damaged or defective item, please contact our customer service team immediately on our website, app, WhatsApp or e-mail supporting system with detailed information and photographic evidence of the issue. - We will arrange for a replacement or provide further instructions for returning the item, depending on the specific situation.

  Exchanges:

  - Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. - After receiving the returned item and verifying its eligibility, we will process the exchange and ship the new item to you - In case the requested item is out of stock, we will offer you a refund within 7 business days, If in some cases whether delay is happened in refund process the customer will be notified in the delayed period.

  Return Shipping:

  - For eligible returns or exchanges due to manufacturing defects, damage during transit, or errors Wellwings will cover the return shipping cost. - If the return is due to personal preference or non-defective reasons, you will be responsible for the return shipping costs and will be reduced from the refunded amount.

  Cancellations

  - If you need to cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, provided the order has not been shipped. - If the order has already been shipped, you may follow the return process outlined above.

  Exceptions and Special Cases:

  • In certain circumstances, exceptions to our refund policy may be considered at our discretion.

  Please contact our customer service team to discuss any special cases or inquiries.

  • We reserve the right to update or modify our refund policy at any time without prior notice. However, any changes will not affect purchases made prior to the policy update.

  Contact Us

  - If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team. - You can reach us through our website, App, WhatsApp, email or phone support system and or by visiting our registered office in Mumbai, Maharashtra. Note:  This return policy applies to purchases made directly from Wellwings. We appreciate your trust in Wellwings. Our commitment is to deliver the highest quality products and provide exceptional service to meet your healthcare equipment needs. Feel free to contact us for any inquiries or support. If you have any questions or require further assistance regarding our refund policy, please don't hesitate to contact our customer service team. We are here to ensure your satisfaction and provide a seamless shopping experience.
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